Network monitoring, service desks, endpoint management, asset discovery, network security, remote support and help desk agents. Each tool is described in our own words, with a link to its official site.
What a featured listing costs · from $199 a month
Auvik is a cloud-based network monitoring and management tool. A small collector installed on each site scans the network, finds switches, routers, firewalls and access points, and draws a topology…
ServiceNow ITSM is the IT service management product on the ServiceNow platform. It handles incidents, service requests, changes, problems and a service catalog, with a configuration management database underneath that…
Jira Service Management is Atlassian's service desk product. Employees raise requests through a portal, email or chat, and agents work them in queues with service level targets, while incidents and…
Microsoft Intune is Microsoft's cloud service for managing devices and apps. It enrolls Windows, macOS, iOS and Android devices, pushes configuration profiles and apps, enforces compliance rules, and works with…
Read the write-upNinjaOne is a cloud platform for monitoring and managing endpoints. An agent on each Windows, macOS or Linux device reports health and inventory, and the console lets technicians patch operating…
Lansweeper scans networks to find every connected device and records what it is: computers and servers with their installed software, network gear, printers, and operational technology on factory floors. Cloud…
Tools come from submissions and from our own reading. A tool must be live and on sale today.
We open the official website and confirm the tool does what our listing will say.
Each description is a short account, in our own words, of what the tool does and who it suits.
If we can't confirm a detail, such as a free plan or an API, the listing says "not enough info".
A tool is listed once we have confirmed that its official site is live and that it does what our description says. Each tool sits in the one category that fits its main job, even when it covers several. We don't publish scores, rankings or prices, because prices change often and a score would be our opinion presented as a fact. Tools we couldn't confirm stay off the site until we can.
Vendors in IT operations merge, rename and bundle products often. We recheck listings and update or remove them when a product changes hands or shuts down. If you spot one we missed, tell us.
Makers can submit or claim a listing. A person checks every request. Published by Zwings LLC.
Start with the work that eats your team's week. For most IT teams that is a mix of routine requests, patching, chasing down unknown devices and answering "is the network down?" Pick the one that costs the most hours or causes the most risk, and solve that first. A single tool used well beats five rolled out halfway.
Next, look at what you already own. Microsoft 365 business plans often include Intune, and many service desk and monitoring platforms have AI features you may not have switched on. Turning on what you pay for is cheaper than buying something new, and it tells you whether the AI features help in your environment.
Separate the AI claims from the core product. A monitoring tool is only useful if discovery, alerting and config backup work on your devices. A service desk is only useful if agents like the queues and employees can find the portal. Test those basics on your own data during a trial, then judge the AI features on top.
For AI features, ask concrete questions. What data does the model see? Is it used to train the vendor's models? Can you review what an assistant told an employee, or what a script changed? Which actions can it take without a person approving them? Good vendors answer these directly and give you logs.
Think about how the tools connect. Asset data should feed the service desk so tickets link to real devices. Monitoring alerts should open tickets automatically. Remote support sessions should be logged against the ticket. Check integrations early, because a gap there is felt every day.
If you are a managed service provider, check multi-tenant support carefully: separate client data, per-client policies and reports, and billing that matches how you charge. Look for the MSP marker on listings, and ask how licensing works as clients come and go.
Give each new tool a review date. After a quarter, check whether the problem you bought it for actually got smaller: fewer repeat tickets, faster patching, fewer unknown devices or fewer outages reported by users before IT noticed. If not, find out why before adding another product to the stack.
Finally, plan for change. IT vendors merge and rename products often, and features move between plans. Keep exports of your data, avoid locking critical processes into one vendor's unique features where you can, and recheck pricing and terms on the official site before each renewal.
No. Listing is free. Companies can pay for a featured placement, which is always labeled Sponsored and doesn't change what we write about the tool.
IT software prices depend on device counts, user counts, plans and negotiation, and they change often. Each tool page links to the official site, where you can get current pricing.
Look for the "Built for MSPs" marker on listings. It appears on tools designed to manage many client environments separately, such as NinjaOne, Atera, Auvik, HaloPSA and ScreenConnect.
Yes. Zabbix, Snipe-IT, RustDesk, Ansible and NetBox are open source, and several of them can run entirely on your own servers. Open source tools still need people to install, patch and back them up.
Each tool sits in the category that matches its main job, even if it does more. NinjaOne, for example, has ticketing and backup, but it is listed under endpoint management because that is what most teams buy it for.
Yes. Use the submission form to suggest a tool, or email us with corrections. Makers can claim a listing to fix details, and we check every request by hand before anything changes.